Meaning-making across remote sites: How delays in transmission affect interaction

Distributed organizations increasingly rely on new video-supported communication technologies that may be subject to transmission delays. These delays systematically misalign the feedback one side receives from the other. Through microanalysis of video data from a video-supported' meeting in a geographically distributed company, we examine the impact of delay in such communication systems We specify some ways in which they may sublimmally affect communication between remote parties. We illustrate typical kinds of breakdown and conclude with observations about the impact of delays on distributed interaction and the ways in which these impacts can be mediated. Remote Communication Defining the Problem Companies, government agencies and academic institutions increasingly rely on remote communication to carry out their daily work. Audio, video and data communication between remote teams are become increasingly common, and their use in certain settings is already almost unremarkable. Yet, in spite of the fact that significant sums are being spent on the acquisition of technologies to support